• STEP 1: FORMING TEAM

  • STEP 2: PROBLEM IDENTIFICATION

  • STEP 3: ESTABLISH PROJECT CHARTER

  • STEP 4: UNDERSTANDING CURRENT SITUATION

  • STEP 5: SETTING TARGET

  • STEP 6: DATA COLLECTION PLAN

  • STEP 7: IDENTIFY ALL POSSIBLE CAUSES

  • STEP 8: VERIFICATION AND VALIDATION OF POSSIBLE CAUSES

  • STEP 9: DETERMINATION OF ROOT CAUSES

  • STEP 10: IDENTIFICATION OF POSSIBLE SOLUTIONS

  • STEP 11: VERIFICATION OF SOLUTION BY PERFORMING PILOT TESTING

  • STEP 12: MEASURE THE EFFECTIVENESS OF SOLUTION

  • STEP 13: SOLUTION IMPLEMENTATION

  • STEP 14: DEVELOP FINAL REPORT AND CORRECTIVE PLAN

    • SUGGESTION OF TOOLS AND TECHNIQUES
    This tools and techniques are being categorized and grouping according to the Step.

    Tools of each steps are being displayed to help team or anyone who make improvement project
    know which tools that can be used to support the project.
    The tools and techniques can be used to strengthen and support more the process of making improvement
    and problem solving. This will faster the process to be finished.


    STEP 1: FORMING TEAM
    1. Select Team Members
      2. ~ Select team that involved or associated with the area of improvement or area that is in quality problem

    2. Appoint Team Leader
      3. ~ Select a team leader to lead the project by voting

    3. Develop Organization Chart
      4. ~ Organization Chart

    4. Develop Gantt Chart
      5. ~ Gantt Chart

    STEP 2: PROBLEM IDENTIFICATION
    1. Identification of Possible Problems
      2. ~ Brainstorming
      ~ Cause and Effect Diagram
      ~ Affinity Diagram
      ~ Value Stream Mapping
      ~ Process Capability Evaluation
      ~ Control Chart
      ~ Quality Function Deployment
      ~ Voice of Customer

    2. Select the Most Significant Problem
      3. ~ Pareto Chart
      ~ Scatter Plot
      ~ Matrix Diagram

    3. Develop Problem Statement
      4. ~ 5 W
      • What is happening?
      • Who involved?
      • Where the problem occurs?
      • When the problem happen?
      • Why the problem occurs?
      • How the problem occurs?

    4. Identify What Need to be Improved
      5. ~ Brainstorming
      ~ Affinity Diagram
      ~ Critical to Quality or Process (CTQ)
      ~ Voice of Customer (VOC) / Voice of Process (VOP)
      ~ Pareto Chart
      ~ SIPOC Diagram
      ~ Scatter Plot
      ~ Check Sheet
      ~ Matrix Diagram

    1. Develop Plan of Action
      2. ~ Flow Chart
      ~ Matrix Diagram
      ~ Histogram
      ~ Scatter Plot

    2. Define Objectives of Project
      3. ~ Brainstorming

    3. Define Project Benefits
      4. ~ Six Thinking Hat

    1. Analyze Current Process Problem
      2. ~ Scatter Plot
      ~ Check Sheet
      ~ Pareto Chart
      ~ Cause and Effect Diagram
      ~ Control Chart
      ~ Affinity Diagram
      ~ Flow Chart
      ~ Histogram

    2. Measure Current Process
      3. ~ Process Capability Evaluation
      ~ Control Chart
      ~ Operational Definition
            What = What the specific criteria used for the measures
            How = How the methodology to collect the data
            How Much = How much the amount of data being collect
            Who = Who is responsible to collect the data

    1. Decide What to Attack
      2. ~ Quality Function Deployment (QFD)

    2. Define Target and Who Involved
      3. ~ Voice of Customer or Voice of Process

    3. Determine Location of Problem
      4. ~ Observation
      ~ Voice of Customer or Voice of Process

    4. Determine When to Collect the Data
      5. ~ Brainstorming

    5. Determine How to Collect the Data
      6. ~ Check Sheet
      ~ Gage R & R
      ~ Design of Experiment
      ~ Taguchi Method
      ~ Lean

    1. Gather and Collect Data
      2. ~ Check Sheet
      ~ Gage R & R
      ~ Affinity Diagram

    2. Analyze the Data
      3. ~ Inferential Statistics
      ~ Descriptive Statistics

      ~ Brainstorming
      ~ Cause and Effect Diagram
      ~ Affinity Diagram
      ~ Value Stream Mapping

      ~ Histogram
      ~ FMEA
      ~ Pareto Chart

      ~ Why-Why Analysis
      ~ Relation Diagram
      ~ Pareto Chart
      ~ Histogram

      ~ Cause and Effect Diagram
      ~ Check Sheet
      ~ Pareto Diagram
      ~ Control Chart
      ~ Scatter Plot
      ~ Affinity Diagram
      ~ PDPC Diagram
      ~ FMEA
      ~ Interrelationship Diagram
      ~ Matrix Diagram
      ~ Quality Function Deployment
      ~ Fault Tree Analysis
      ~ Process Capability Evaluation

      ~ Check Sheet
      ~ Pareto Diagram
      ~ Histogram
      ~ Scatter Plot
      ~ Control Chart
      ~ Matrix Data Analysis
      ~ FMEA
      ~ Design of Experiment
      ~ Taguchi Method
      ~ Process Capability Evaluation

      ~ Inferential Statistics
      ~ Descriptive Statistics
      ~ Interrelationship Diagram
      ~ Process Capability Evaluation
      ~ Control Chart


    1. Adopt and Adapt to Real Situation
      2. ~ Training

    2. Standardization of Solution
      3. ~ Matrix Diagram
      ~ Flow Chart
      ~ Training

    3. Keep improvement On-Going
      4. ~ Training
      ~ Inferential Statistics
      ~ Control Plan

      ~ Final Report
      ~ Corrective Action Plan